Privacy Terms

Privacy Policy

This page describes how this Website is managed in relation to the processing of the personal data of users consulting it. This privacy policy has been drawn up in accordance with several legal systems, including Arts. 13 and 14 of Regulation (EU) 2016/679. Except as otherwise stated, this privacy policy concerns solely this Website.

Data Controller

Duolabs s.r.l. – Via Cristoforo Colombo, 64 – 36061 Bassano Del Grappa (Vicenza) – ITALY

Email address of the Data Controller:

Types of Data collected

The Personal Data collected by this Website, whether autonomously or from third parties, include: email, name, surname, telephone numbers, address, company name, country, password, Cookie, Usage data and various types of Data.

Full details of each type of data collected are provided in the dedicated sections of this privacy policy or in specific information notices displayed before data are collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, they may be collected automatically in the course of Website usage.

Except as otherwise specified, all Data requested by this Website are required. If the User refuses to communicate them, this Website may be prevented from providing the Service. If this Website indicates certain Data as optional, Users are free not to communicate such Data without this having any effect on the availability of the Service or its operation.

In case of doubt about which Data are required, Users can contact the Data Controller.

The use of Cookies or other tracking tools, if any, by this Website or by the owners of third-party services used by this Website, except as otherwise specified, is intended to provide the Service requested by the User, in addition to the further purposes described in this document and in the Cookie Policy.

The User is accountable for any third-party Personal Data obtained, published or shared through this Website and guarantees that s/he is entitled to communicate or disseminate them, exempting the Data Controller from any liability towards third parties.

Method and place of Data processing

Method of processing

The Data Controller takes appropriate security measures to prevent any unauthorised access, disclosure, modification or destruction of Personal Data.

Data are processed using computer and/or telematic tools, with organisational methods and logics that are strictly related to the indicated purposes. In addition to the Data Controller, in some cases other parties involved in the organisation of this Website (administrative, sales, marketing staff, lawyers, system administrators) or external parties (such as third-party technical service providers, hosting providers, IT companies, communication agencies) may have access to Personal Data and are appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may always be requested to the Data Controller.

Legal basis of processing

The Data Controller processes Personal Data concerning the User where one of the following conditions is met:

  • the User has given consent to processing for one or more specific purposes; Note: in some jurisdictions, the Data Controller may be authorised to process Personal Data without the User’s consent or another legal basis specified below, until the User objects (“opts-out”) to such processing. However, this is not applicable where Personal Data processing is regulated by European law on the protection of Personal Data;
  • processing is necessary for the performance of a contract with the User and/or in order to take steps prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
  • processing is necessary for the purposes of the legitimate interests pursued by the Data Controller.

In any case, the User may always ask the Data Controller to clarify the concrete legal basis of each processing operation and, in particular, to specify whether processing is based on law, provided for in a contract or necessary to enter into a contract.


Data are processed at the headquarters of the Data Controller and in any other place where the parties involved in data processing are located. For further information, please contact the Data Controller.

The User’s Personal Data may be transferred to a country other than that in which the User is located. For further information on the place of processing, the User may refer to the section giving details on the processing of Personal Data.

The User may obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organisation under public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect such Data.

If any transfer described above takes place, the User may refer to the respective sections of this document or ask for information from the Data Controller by contacting the latter using the details given above.

Storage period

Data are processed and stored for the time needed for the purposes of their collection.


  • Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be stored until contract performance is completed.
  • Personal Data collected for purposes related to the legitimate interest of the Data Controller will be stored until such interest is satisfied. The User may obtain further information regarding the legitimate interest of the Data Controller in the relevant sections of this document or by contacting the Data Controller.

Where processing is based on the User’s consent, the Data Controller may keep the Personal Data for a longer period until such consent is revoked. In addition, the Data Controller may be required to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the storage period, Personal Data will be erased. Therefore, at the end of this term, the right of access, erasure, rectification and the right to data portability may no longer be exercised.

Purposes of Data processing

The User’s Data are collected to enable the Data Controller to provide its Services and for the following purposes: To contact the User, for Platform and hosting services, Hosting and back-end infrastructure, Backup storage and management, Statistics, Registration and authentication, Sale of goods and/or services, Viewing content from external platforms.

For further detailed information on the purposes of data processing and on the Personal Data concretely relevant for each purpose, the User may refer to the corresponding sections of this document.

Details on Personal Data processing

Personal Data are collected for the following purposes and using the following services:

  • To contact the User

Mailing list or newsletter (this Website)

Upon registration to the mailing list or newsletter, the User’s email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be sent. The User’s email address may also be added to this list as a result of the User’s registration on this Website or after making a purchase.

Personal Data collected: email, name.

Contact form (this Website)

By filling in the contact form with his/her Data, the User consents to the use thereof to answer requests for information, estimates, or any other request indicated in the header of the form.

Personal Data collected: email, name, surname, company name, address, country, telephone number.

“Work with us” form  (this Website)

By filling in the contact form with his/her Data, the User consents to the use thereof to answer the User’s contact request to work at Duolabs.

Personal Data collected: email, name, surname, telephone number.

Contact by phone (This Web Site)

Users who have provided their telephone number may be contacted for commercial or promotional purposes related to this Web Site, as well as to fulfill support requests.

Personal data collected: Telephone number.

  • Hosting and backend infrastructure
  • Statistics

The services contained in this section allow the Data Controller to monitor and analyse traffic data and to track the User’s conduct.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.